Estimated Processing Time
Shipping is 2-3 business days.
*Days – Days refer to business days (from Monday to Friday)
If you order items total is more than $45 than you order ships FREE.
All lighting fixtures from rlalighting.com come with a 1-year warranty and are guaranteed against any shipping damages or defects. In the rare event that your item arrives damage, it must be reported within two business days. If the box is visibly damaged upon arrival at your home you must note this on the bill of lading when you sign for the chandelier.
To report shipping damage or manufacturing defects please send an e-mail with your last name, order number, description of problem and digital pictures to firstname.lastname@example.org
While we're positive you will love your new item, you are welcome to return it to us within 30 days of purchase for a full refund, less original delivery and return shipping.
You are responsible for all shipping charges back to our warehouse and the shipping charges that were part of any original "Free Shipping Offer". including all papers, parts and associated pieces. The items are to be un-installed, in new condition, with no clipped wires or missing hardware. Buyer is responsible for insuring and proof of tracking package back to us. it must be returned in new condition in its original packaging. Return shipping must be prepaid by the customer, and the return package must be insured for the full retail value of the chandelier. Please call in advance for a Return Authorization we cannot accept any returns that do not include this authorization.
A restocking fee of 25% on all returns. We will gladly reduce any restocking fees for clients who purchase another item from the same vendor of equal or greater value.
Refunds will be issued upon confirmation of receipt. The product will be inspected and as long as it is in new condition, received in its original packaging, and sent to the correct warehouse, you will be issued the refund you are due, less any applicable fees or handling charges.
In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately. When items are shipped by UPS or FEDEX, we must contact them within two business days to ensure a quick, free of charge resolution. Upon inspecting the merchandise, please contact us by calling our phone number (888)752-5448, noting what was damaged, so that we can assist you immediately, and expedite a new item right away.
In advance of a purchase please give a call first at (888)752-5448 or send us email email@example.com to assist you in making the best purchase to avoid returns or exchanges.
Note: Our lighting offer valid within 48 States in USA and Canada.