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Hinkley Lighting Stores Shipping & Returns

Customer Service


Hinkley Lighting is one of the leading companies in the lighting market in the USA and has years of experience in the field. We're serving customer over Fifteen years. Our main focus is on the client, doing everything that is inour power to satisfy all of his wishes and needs You can call us

Shipping

Where do we ship to?

We currently ship in the USA (excluding Alaska & Hawaii)

How much does it cost?

If the total sum of your order is over $99 than your order ships FREE via standard UPS Ground.

How long does it take?

Our goal is to provide you with your product as quickly as possible and we intend to do everything in our power to ensure that. If we have the item you request in stock, it can be shipped within 3 days. However, some of the items in our catalog might not be in stock and therefore we depend on the manufacturer's time schedule.

Estimated Processing Time

Shipping is 2-3 business days.

 *Days – Days refer to business days (from Monday to Friday) 

 

FREE SHIPPING! at Hinkley Lighting Store on orders of $45 or more.

Enjoy our free shipping on selected items throughout the store.

If you order items total is more than $45 than you order ships FREE.

Warranty and Damages

 All lighting fixtures from rlalighting.com come with a 1-year warranty and are guaranteed against any shipping damages or defects. In the rare event that your item arrives damage, it must be reported within two business days. If the box is visibly damaged upon arrival at your home you must note this on the bill of lading when you sign for the chandelier.

To report shipping damage or manufacturing defects please send an e-mail with your last name, order number, description of problem and digital pictures to saels@rlalighting.com  
 

Return Policy

While we're positive you will love your new item, you are welcome to return it to us within 30 days of purchase for a full refund, less original delivery and return shipping. 

You are responsible for all shipping charges back to our warehouse and the shipping charges that were part of any original "Free Shipping Offer". including all papers, parts and associated pieces. The items are to be un-installed, in new condition, with no clipped wires or missing hardware. Buyer is responsible for insuring and proof of tracking package back to us. it must be returned in new condition in its original packaging. Return shipping must be prepaid by the customer, and the return package must be insured for the full retail value of the chandelier. Please call in advance for a Return Authorization we cannot accept any returns that do not include this authorization.

Restocking Fees

A restocking fee of 25% on all returns. We will gladly reduce any restocking fees for clients who purchase another item from the same vendor of equal or greater value.

Refunds

Refunds will be issued upon confirmation of receipt. The product will be inspected and as long as it is in new condition, received in its original packaging, and sent to the correct warehouse, you will be issued the refund you are due, less any applicable fees or handling charges.
 

Damaged Items

In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately. When items are shipped by UPS or FEDEX, we must contact them within two business days to ensure a quick, free of charge resolution. Upon inspecting the merchandise, please contact us by calling our phone number (888)752-5448, noting what was damaged, so that we can assist you immediately, and expedite a new item right away.

In advance of a purchase please give a call first at (888)752-5448 or send us email sales@rlalighting.com to assist you in making the best purchase to avoid returns or exchanges.

Thanks

Hinkleylightingstores.com

Note: Our lighting offer valid within 48 States in USA and Canada.

 

 

 

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